--- title: Request a refund description: Mark the 10th day in your calendar! --- [Skip to content](https://support.pentest-tools.com/request-refund#main-content) [![flat ptt\_logo\_RGB\_alpha](https://support.pentest-tools.com/hubfs/flat%20ptt_logo_RGB_alpha.svg)](https://support.pentest-tools.com/) Open main navigation Close main navigation - [Raise a ticket](https://share.hsforms.com/1iXO7OCiAQV67C-9QIn-4Dgbqmk4) [Raise a ticket](https://share.hsforms.com/1iXO7OCiAQV67C-9QIn-4Dgbqmk4) How can we help you? - There are no suggestions because the search field is empty. 1. [Support Center](https://support.pentest-tools.com/) 2. [Account and Billing](https://support.pentest-tools.com/account-and-billing) 3. [Billing and Payment](https://support.pentest-tools.com/account-and-billing#billing-and-payment) October 14, 2025 # Request a refund ## Mark the 10th day in your calendar! At Pentest-Tools.com, we aim to offer a solution that brings value from day one. However, if you find that our platform doesn’t meet your expectations, we offer a **limited refund policy**, applicable only under specific conditions. Refunds can be issued **only for the first payment** made per account. If you’ve already received a refund in the past, you are no longer eligible for another one. Please note that if your subscription continues into the **second month**, you are **no longer eligible for a refund** for any payments already made. Before requesting a refund, you must **cancel your license**. You can do this by following the instructions provided in [link](https://support.pentest-tools.com/cancel-subscription). > To qualify for a refund, you must submit your request **within 10 days of your first payment**. Requests made after this period cannot be processed. Once we receive your refund request, we will process it as soon as possible. The refunded amount may take a few business days to appear in your account, depending on your payment provider. Please note: - When you cancel your subscription, your license remains active until the **end of the current billing period** (month or year). - **No refunds** are issued for the remaining time in your billing cycle. - If you choose to **downgrade** your plan, the change takes effect only **after the current period ends**, and **no refund** is given for the difference. - Once we process your refund, your account will be **closed automatically**, and all associated data will be **permanently deleted**. Please make sure to back up your data beforehand, using our available report export options. 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