---
title: How to cancel your subscription
description: Knowing when to stop is maturity; when to start is courage. Or the other way around.
---

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August 22, 2025

# How to cancel your subscription

## We get it - sometimes you need to pause, reset, or switch things up. Here’s how to cancel your plan with no stress and no surprises.

### For self-serve customers

1. Go to [**My Account → Active Plan**](https://app.pentest-tools.com/account/plan_details/active_plan)
2. Click the **Change plan** button and select the **Cancel subscription** option  
   ![](https://support.pentest-tools.com/hs-fs/hubfs/image-png-Aug-06-2025-12-20-03-4387-PM.png?width=670&height=103&name=image-png-Aug-06-2025-12-20-03-4387-PM.png)  
   ![](https://support.pentest-tools.com/hs-fs/hubfs/image-png-Aug-06-2025-03-14-14-5222-PM.png?width=670&height=534&name=image-png-Aug-06-2025-03-14-14-5222-PM.png)
3. Follow the step-by-step process
4. You’ll be asked for *quick feedback* to help us improve the product  
   ![](https://support.pentest-tools.com/hs-fs/hubfs/image-png-Aug-06-2025-12-54-02-8119-PM.png?width=469&height=247&name=image-png-Aug-06-2025-12-54-02-8119-PM.png)
5. Then you can click **Confirm** to proceed
6. Your account will be converted to a **free** account at the end of the billing cycle. 

If you want to fully delete your account, please [read this guide next](https://support.pentest-tools.com/delete-account). 

✅ **Good to know:** You’ll continue to have full access to your plan until the end of your current billing cycle. After that, your account will automatically switch to The **Free edition**, with access to past results and limited scans. 

### For invoice-based or custom plan customers

If you’re on an invoice-based subscription or custom agreement:

- Please email us at support@pentest-tools.com to request cancellation.
- Our team will walk you through the process and confirm your end-of-cycle date, ensuring continuity until your subscription expires.

Need help understanding what you'll still be able to access after cancellation? [Contact us](mailto:support@pentest-tools.com) and we’ll guide you.

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