Stop scan doesn’t work

Never let a frozen scan get in your way! Contact Support right away!
Written by Victor Pisarciuc
Updated 2 years ago

If you are not successful in stopping a scan that has been running for a long time, it means that the scan is frozen and you won’t be able to run new scans if you hit the maximum parallel scans limit.

In this case please contact support so we can stop the scan for you. This might take up to a few hours, depending on the availability of our support team.

To help us solve the issue quicker, please provide the target name, tool name and date & time when the scan started so we can identify it easier and stop it manually.

Sorry for the inconvenience!

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